Privacy Policy
1. Who this policy is for
This policy explains how we collect, use, store and share personal data when you use the Well4U website, fill in our forms, join our mailing list, or contact us.
2. What personal data we collect
Depending on how you interact with the website, we may collect:
- Your name, email address and phone number (for example when you contact us or enrol your setting).
- Organisation details (for example school or youth organisation name, address, role, and group size).
- Form responses you submit (for example needs, questions, and any information you provide in free text fields).
- Technical data (for example IP address, device type, browser, pages visited, and approximate location based on IP).
3. Data about children and young people
We design the website and enrolment flows to be used by adults in schools, youth organisations and therapeutic settings. We do not ask children or young people to submit personal data through the website.
If you are an organisation user, please do not submit identifying information about any child or young person via our website forms unless we have explicitly agreed a secure process with you in writing.
4. How we use your data
We use your data to:
- Respond to enquiries and provide support.
- Process enrolments and set up access where relevant.
- Send service emails such as confirmations and practical updates.
- Send marketing emails if you have opted in, and you can unsubscribe at any time.
- Improve the website, measure performance, and understand what content is useful.
5. Lawful basis for processing
We process personal data under one or more of the following legal bases:
- Consent, for example where you opt in to email updates.
- Legitimate interests, for example to respond to enquiries and improve our services.
- Contract, where processing is needed to provide a service you request.
- Legal obligation, where we must comply with applicable law.
6. How we store and protect your data
We take reasonable technical and organisational steps to protect personal data from loss, misuse, unauthorised access, alteration or disclosure.
No internet transmission is completely secure. If you believe your data has been shared with us in error, please contact us and we will help.
7. How long we keep your data
We keep personal data only for as long as needed for the purpose it was collected for, including meeting legal, accounting or reporting requirements.
Typical examples include keeping enquiry emails long enough to manage the relationship, and keeping mailing list records until you unsubscribe.
8. Who we share data with
We may share personal data with trusted service providers who help us run the website and communicate with you, such as website hosting, email delivery, analytics, and form handling tools.
We only share what is necessary, and we expect providers to protect the data and use it only for the service they provide to us.
We may also share data if required by law, or to protect our rights, users or others.
9. International transfers
Some of our service providers may process data outside the UK. Where this happens, we take steps to ensure there are appropriate safeguards in place, such as recognised contractual protections.
10. Cookies and analytics
We use cookies and similar technologies to make the website work and, where enabled, to understand how it is used. You can control non-essential cookies through the cookie settings on the site (where available).
For more detail, please see our Cookies Policy.
11. Your rights
Under UK data protection law, you may have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data in certain situations.
- Object to processing in certain situations.
- Request restriction of processing in certain situations.
- Request data portability in certain situations.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, email hello@well4ukit.co.uk.
12. Complaints
If you are unhappy with how we handle personal data, please contact us first and we will try to resolve it.
You also have the right to complain to the UK Information Commissioner’s Office (ICO).
13. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with the date at the top.
14. Contact
If you have any questions about this policy, email us at hello@well4ukit.co.uk.